NEW YORK PUBLIC LIBRARY
I was tasked with redesigning (along with a proposed website redesign) the New York Public Library's current process of obtaining a library card; the objective was to make the process of getting a library card through the NYPL website more straightforward for the user. The goals were:
To seamline the different types of users to be handled smoothly within the process; less text and self–direction.
Give users the choice to be issued a digital library card directly at the end of this process.
For users to be logged in automatically after successfully applying.
Deconstructing the user flow
To understand the flaws with the online application process for obtaining a library card, I mapped out the
existing sequence; annotating the areas in need of improvement.
The new user flow
Based I my annotations, I created a new user flow.
Design Studio & Prototyping
After mapping the new user flow, I did a brief design studio to sketch out how the process would look visually. Once the sketch of the new process—the low-fidelity— was completed, I moved on to creating a mid-fidelity and high-fidelity prototypes.
Given the chance, I would conduct user surveys to obtain accurate data on the library card application process; in addition to several rounds of usability testing.